Troubleshooting

Solutions for common issues with searches, reports, and account access.

Common Issues

No results, wrong location, ZIP not found

PDF failed, missing data, format issues

Slow loading, timeouts, offline access

Outdated codes, missing events, data sources

Before contacting support

Try refreshing the page, clearing your browser cache, or using an incognito window. Many issues resolve with a fresh page load.

Include the ZIP code, what you were trying to do, and any error messages. We will get back to you as soon as possible.